Systems maintenance
& Website Care
A project shouldn't just work — it must work stably, fast, and predictably, even when something breaks, a major update drops, or traffic spikes unexpectedly. Most system failures we encounter aren't caused by bad code; they're caused by neglected infrastructure, unmonitored errors, and updates that nobody was watching. We treat your platform as a living system that needs consistent attention, not a finished product you can walk away from after launch day.
System maintenance under SLA means 24/7 monitoring, incident response, security patch management, and performance optimisation for production web systems — with defined response-time guarantees. EKLOMA maintains Laravel and Nuxt applications, cloud infrastructure, and database clusters, covering uptime checks, error rate tracking, slow-query alerts, dependency updates, OS patches, and certificate renewals. Critical incident response time: under 2 hours. Monthly reports include uptime statistics, incident logs, and performance trends. SLA agreements start at €300/month and scale with system complexity. We currently maintain systems with combined monthly visitor counts exceeding 500,000.
Process
/// SYSTEM_CARE_PIPELINEAudit & Onboarding
ONBOARDINGBefore touching anything, we map the full current state: servers and hosting environment, deployment pipeline, domain and DNS configuration, SSL certificates, backup strategy, monitoring coverage, and incident history. We identify single points of failure, outdated dependencies, missing alerts, and undocumented manual processes that live only in someone's head. This produces a risk registry with prioritized actions — so we fix the most dangerous gaps first, not the most visible ones.
Monitoring & Alerts
MONITORINGWe configure multi-layer monitoring: uptime checks every minute from multiple geographic regions, application error tracking (with stack traces and context), server performance metrics (CPU, memory, disk, I/O), database query performance, and custom business metrics if needed. Alerts route to the right channels — Slack, email, PagerDuty — with escalation rules so critical incidents wake up a human at 3am and minor warnings wait for business hours. You stop finding out about problems from your customers.
Updates & Deployments
MAINTENANCEWe manage all system updates on a scheduled cadence: framework updates (Laravel, Nuxt, WordPress), dependency security patches, PHP and Node.js version upgrades, server OS patches, and SSL certificate renewals. Every update follows a standard process: test on a staging environment that mirrors production, verify functionality, deploy with a documented rollback plan, and confirm all monitoring checks pass post-deployment. Updates never skip the staging step, and rollback takes under five minutes.
Incidents & Optimization
IMPROVEMENTWhen something breaks, we respond with a defined SLA — typically acknowledging within 15 minutes and resolving P1 incidents within two hours. We don't just fix the immediate symptom; we trace the root cause, document the incident, implement a fix that prevents recurrence, and update the monitoring configuration if the alert should have triggered earlier. Monthly reports cover all incidents, updates applied, bugs fixed, Core Web Vitals trends, and upcoming scheduled work — so you always know what's happening with your systems.
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Need serious system maintenance?
We can join where peace of mind is currently missing the most: servers, deployments, bugs, slow pages, or a 'sometimes broken' website. Fewer fires, more predictability.